Cancellation Policy

Thank you for shopping with us at Quantex plus. We want to ensure a smooth experience for all our customers. Please review our cancellation policy below:

Cancellation Window:

Customers can cancel their order within 24 hours of placing it without any penalty.

After 24 hours, cancellations may be subject to a restocking fee or processing charge.

Process:

To cancel an order, customers should contact our customer support via phone or email.

If we need to cancel an order due to unforeseen circumstances (e.g., out of stock), we will notify the customer promptly and offer a full refund.

Timeframe:

Customers must cancel within 24 hours for a hassle-free cancellation.

Late cancellations may incur fees based on the order value.

Penalties:

Within 24 hours: No penalty.

After 24 hours: Restocking fee (10% of order value) or processing charge (UGX 18,500).

Exceptions:

Defective or damaged items: Customers can cancel at any time for a full refund.

Pre-orders: Specific cancellation terms apply (e.g., non-refundable deposit).